What is MAP?
MAP – Managing Agitated Persons is a proprietary program developed by the Teachout Security Healthcare Division. It has been implemented for use with Great Northern Sentry Medical Cannabis Division. MAP has been implemented successfully with both security officers and clinicians in the healthcare environment.
What makes MAP different?
The first component of MAP is “Pre-Escalation”. This component is a big differentiator for MAP from other options available. Pre-Escalation addresses positive customer service skills in order to prevent escalation happening in the first place. The key focus of this component is “initiating positive contact”. The premise of training is that it’s the officer’s responsibility to be situationally aware of the people in their surroundings and to “actively seek opportunities to serve” the client’s population. This is also inclusive of “non-patient” patrons of the facility. These skills translate to all populations in a Medical Cannabis environment – behavioral, health, trauma, grief, etc. and can be taught and adopted to client staff.
The de-escalation component of MAP is the core of the program. Trainers emphasize the areas that the officers and staff will encounter in their setting assignments and focus on both philosophical and practical applications of the training. When escalation happens quickly and unexpectedly, the MAP program brings into play techniques that allow keeping control of the situation. Control techniques taught are extremely effective and widely accepted as safe.
Our MAP proprietary officer training program has reduced incidents by more than 30% in our client facilities who use it. The “pre-escalation” component is unique and drives HCAHPS scores up while positively impacting the experience of the patient and family.
New Hire Orientation
CPR/AED & First Aid
Absolute Customer Focus
Total Client Satisfaction
Life Safety Primer
General Fire Response
Non-Violent Crisis Intervention (CPI)
Managing Agitated Persons (MAP)
Defensive Tactics for Medical Cannabis Officers
Post-Assignment Training (As Appropriate)
Incident Reporting and Response
Motor Vehicle Accidents
Lost and Found Property
Specific Post Orders
Geographic Area of Responsibility
Greet and Sort
In-service Training (Routine)
First Aid/CPR/AED Recertification
Hazardous Materials (semi-annual re-validation)
HIPPA (semi-annual re-validation)
Bloodborne Pathogens (semi-annual re-validation)
Evacuations (semi-annual re-validation)