Continuous Improvement Approach
The Great Northern Sentry Medical Cannabis Model uses routine reporting, a training and action calendar, standard and customized metrics, and a continuous quality improvement loop to ensure the consistent application of best practices and compliance with both the policies of the client facility and the corporation.
Deficiencies or other opportunities for improvement are managed through a formal Plan of Action model.
Ongoing policy and procedure maintenance is managed through an Interdisciplinary Quality Action Team model called Policy and Procedures Monitoring Group (PPMG).
Daily Site Activity Reports are completed by the Medical Cannabis Services Manager assigned to the site. These reports are electronically transmitted to the Director of Medical Cannabis Services. The Director of Medical Cannabis Services follows up on any issues the same day the report is received.
Details of serious incidents are communicated to the Director of Medical Cannabis Services as soon as possible and immediate client contact is initiated by the Director of Medical Cannabis Services.
Metrics are established prior to start up. Standard quantitative metrics are: response times, escorts, interventions, restraints, unlocks, and criminal incidents by category.
Standard qualitative metrics are: customer service survey results and service failures.
Our goal is to be a true partner with our client which requires the ability to make adjustments and be proactive in service delivery and support. This leads to other metrics being established at the client’s request and are often created to specific situations temporarily as well as permanently.